Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including when you:

• Request a quote or contact us through our website
• Create or use a customer portal account
• Schedule or receive fire protection services
• Sign inspection reports or other documents

This information may include:

• Name, email address, phone and mobile number, and company name
• Property addresses and building information
• Fire protection system details gathered during inspections
• Electronic signatures captured on inspection reports, quotes, contracts, and work authorizations
• Photos taken during inspections
• Your consent to, and any opt-out of, phone and text-message (SMS/MMS) communications

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our fire protection services
• Generate inspection reports and compliance documentation
• Communicate with you about services, scheduling, and billing by phone, email, and text message (SMS/MMS)
• Send appointment and inspection reminders, confirmations, and follow-up communications
• Provide access to the customer portal
• Respond to your requests and inquiries
• Comply with legal obligations and fire code requirements

3. Text Messaging (SMS/MMS)

When you provide your mobile number and consent, we may send you SMS/MMS text messages related to your service relationship with us, such as appointment and inspection reminders, scheduling confirmations and updates, quotes, notices that an inspection report or document is ready, billing and account messages, and occasional requests for feedback or a review. Consent to receive text messages is not a condition of purchasing any goods or services, and message frequency varies based on your account activity.

Message and data rates may apply. You can opt out at any time by replying STOP to any message, and reply HELP for help. We process the mobile number and message content needed to deliver these texts through a third-party messaging provider that transmits messages on our behalf.

We do not sell or share your mobile phone number or SMS/text-messaging consent (opt-in) with third parties or affiliates for their own marketing or promotional purposes. Mobile information is used only to operate and support the messaging described above.

4. Electronic Signatures

We use electronic records and electronic signatures to document quotes, proposals, contracts, work authorizations, day-work tickets, and inspection reports. When you sign a document electronically, we collect your signature along with information used to authenticate it, such as the signing date and time and related signing details. Some signing requests are handled through a third-party e-signature provider that processes this information on our behalf. Signed records are stored securely and used to evidence the related agreement or report.

5. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Fire marshals and regulatory authorities as required by law or fire code compliance
• Service providers who assist us in operating our business — for example cloud hosting, email delivery, text-message (SMS/MMS) delivery, and electronic-signature platforms — who may process your information only to provide services to us
• Property owners or managers who have authorized your account

As noted above, mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for their own marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction. Inspection reports and signatures are stored securely and access is restricted to authorized personnel.

7. Data Retention

We retain inspection records and related documentation for the period required by applicable fire codes and regulations, which may be up to 10 years or longer. Contact form submissions and quote requests are retained for a reasonable business period.

8. Customer Portal

If you use our customer portal, your account information and inspection history are accessible only to you and authorized Bruhn & Bruhn Fire Protection personnel. You may request deletion of your portal account at any time, though inspection records may be retained as required by law.

9. Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use our site and to improve the user experience. This may include:

• Google Analytics for anonymized traffic analysis and site improvement
• Essential cookies for site functionality and security

10. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of non-essential communications

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this privacy policy or your personal data, please contact us at kenley.bruhnfire@gmail.com or trinity.bruhnfire@gmail.com or call (931) 486-2346.